Shipping Policy

Last updated: May 2025

At Born Gleam, we aim to deliver your jewelry safely, quickly, and with care. Below you’ll find all information regarding delivery times, order processing, taxes, and tracking.

Free shipping on all orders

 

 

Estimated Delivery Times

Our estimated delivery times are as follows (delays may occur due to customs or local courier processing times):

New Zealand - 6 – 15 business days

Please note that delivery times can occasionally vary depending on customs inspections or courier delays. We always do our best to ensure your order arrives as quickly as possible.

 

 

Order Processing Time

Orders placed on weekdays are processed within 3 days due many orders.
We try our best do ship out the same day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a direct link to track your parcel online.

 

 

Tracking Your Order

As soon as your order is packed and handed over to the courier, you’ll receive a shipping confirmation email.
Please allow up to 48 hours for the tracking information to update once your parcel is in transit.

If you experience issues with your tracking number, or if your parcel appears delayed, please contact us at info@borngleam.com — we’re happy to help.

 

 

Taxes & Duties

Please note that product prices on borngleam.com do not include local taxes or import duties.
In some countries, orders above a certain value may be subject to customs fees or VAT upon delivery.

Born Gleam is not responsible for these additional charges, as they are determined by local customs authorities.
We recommend checking with your local customs office for more information before placing your order.

 

 

If Your Order Hasn’t Arrived

If your tracking shows as “delivered” but you haven’t received your package, please:

  1. Check for a delivery notice from the courier.

  2. Confirm with neighbors, friends, or family who may have accepted the parcel on your behalf.

  3. Wait up to 48 hours, as some couriers mark packages as “delivered” slightly before final drop-off.

  4. If you’ve ordered with the wrong address, we unfortunately can’t help you out.

If you still can’t locate your parcel, please contact our support team at info@borngleam.com and we’ll assist right away.